Return Policy
We are committed to bringing you the highest quality accessories and we stand behind the craftsmanship of our products. If you are unsatisfied with your purchase we will gladly accept returns or exchanges (pending availability) of unworn and unaltered FULL PRICE items within 10 days of purchase. Sale items cannot be returned for any reason. This does not include items purchased using a promotional or discount code when the item is at full price. Full price items are indicated by the price being shown in white with no secondary price listed. We will accommodate exchanges on sale and clearance items within 30 days of purchase pending availability. If you would like to inquire about product availability please email info@truvow.com. All Returned items must be accompanied by the original invoice and/or receipt.Non-Returnable Items - Worn or altered accessories. - Sale Items. This includes but is not limited to items under the red 'Sale' Category on our website. These items can be exchanged. Sale items are indicated by a red secondary price.
Where to Send Your Return
TRUVOW2730 Arthur Kill Road
Staten Island, NY 10309
Exchange Policy
We will gladly accept exchanges within 10 days of purchase pending availability. If you need to exchange your purchase, please send the item to be exchanged to the address listed above. Please circle the item on your invoice that you would like exchanged and clearly print the reason for your exchange you need. If you have any questions about product availability please contact info@truvow.com.Shipping Policy
Web orders are made-to-order. Orders can take up to 3 weeks depending on available parts and the level of labor intensity for the purchased item/s. Please email info@truvow.com with any questions.Expedited Shipping
We are able to offer the following expedited shipping options for an additional charge:- UPS 2nd Day
- UPS Next Day Air
To expedite shipping, please place your order by email: info@truvow.com.